Which carriers do you use?
We use multiple carriers in order to find the best option for your order.
When will I receive my order?
We know it's important to deliver the goodness as quickly as possible, so orders are usually sent the following business day, then will spend 3-5 business days en route to you. After your order is on its way to you, we'll send you an email with tracking information. Please note that tracking information will not be viewable until the package has been checked into the local shipping facility.
If you have enrolled in a subscription option, each shipment should arrive within one month of the previous.
Please note that these time frames are based on experience, but due to (rare) delays from local postal services, public holidays, or natural disasters they cannot be guaranteed.
How can I track my shipment?
As soon as your shipment is en route we will send you an email with your tracking information. Please note that tracking information will not be viewable until the package has been checked into the local shipping facility.
How much do you charge for shipping?
Premium shipping is included free (yes, actually free!) of charge on all bundles. If you are ordering boxes individually, shipping will be calculated and shown at checkout.
My order arrived damaged.
We do our best to secure your package as well as possible, but sometimes damage is unavoidable. The good news is that damage to the outer boxes is purely aesthetic. Your formula is still safe and secure within the airtight inner bag. You can even check by placing the airtight bag into a large bowl of water.